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have poor posture, with their shoulders slouched or raised and spine
bent.

Use farms If a person has their arms down by their sides, on the table, or in some
other open position, it indicates that they are positive and ready to

absorb information. If their arms are crossed or closed, they may be
feeling a negative emotion.

Use of legs If a person has both feet flat on the ground, it indicates that
theyarereadyandwillingtohearyourideas.Theymaybeirritatedorstressedift

heirlegsarecrossedorarrangedinanotherclosedformation.

Use of facial expressions: If you are conversing with someone who is frowning, has a
furrowed brow, or tight lips, you should pause to ensure they are not confused, angry, or
experiencing any other negative emotion. If you are conversing with someone who has a soft

smile, relaxed facial muscles, or gently raised brows, this indicates that they are pleased with
the information you are presenting.

When responding to nonverbal communication, be aware of your surroundings. Many
people are unaware of their body language and may be embarrassed if you point it out to them.
Take a time to assess the appropriate course of action based on the individual if you suspect
someone is angry, anxious, or confused during your discussions.

3.7.3. USEFULNESS OF NONVERBAL COMMUNICATION

Nonverbal Cues Help Get Messages Across

Awareness about nonverbal communication is essential not only for survival, but also for
understanding the needs, feelings, emotions, and thoughts of others. A better understanding of

nonverbal communication will improve the quality of our lives by allowing us to relate to others
with more understanding, empathy, sympathy, and compassion.

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