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3.3.1. Facial Expressions and the messages

The expressions on faces tell us many things, including the following:

 Whether the participants find the interaction pleasant or unpleasant
 How interested an individual is in sustaining or terminating contact

 The degree of involvement of the participants
 Whether responses during the conversation are spontaneous or controlled
 The extent to which messages are understood and shared

According to Paul Ekman’s study, there are seven universal emotions:

 Happiness
 Sadness

 Fear
 Disgust
 Anger

 Contempt
 Surprise
Each of these emotions has its own set of facial expressions that can be observed in people. It

varies from person to person, even cultures.

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